MCC031 - Complaining About a Hotel

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!

Read the following email of complaint and choose the correct word or phrase for each blank !

Dear Manager !

I would like to complain about the poor and service we while we were at your hotel recently.

First of all, the bedroom wasn't clean when we arrived for our holiday. In fact, it was absolutely . In addition, we a room with a of the sea. Well, I don't call that tiny glimpse of blue above the rooftops of all the hotels a view.

The website said that the hotel had been recently built. However, when we arrived there were still construction workers on the and nothing seemed to be finished. The noise was almost impossible to . the receptionist offered us a room at the back of the hotel , we weren't very keen being directly above the kitchen. So we decided there was no alternative but to with the noise.

Then there was the problem with the air conditioning. It was to turn it off, so we almost froze to death.

Finally, we weren't satisfied with the room service, . We ordered some snacks every evening , but it so long for them to arrive that we were absolutely starving by the time they got to the room. The waiter was downright when we mentioned the long wait.

We certainly will not be your hotel to anyone we know. I hope you will take this feedback , so that future guests won't the same problems we had.

Yours sincerly,

Max Smith