OC009 - Holiday - Letter of Complaint

Gap-fill exercise

Write a word which best fits into each gap !

Dear Manager,

I am writing to complain our recent holiday, we booked through your company at beginning of February. My friend and I feel that the advertising of this holiday was misleading, the organisation poor and the cost too . If we known what it was really going to be like, we definitely not have chosen it.

Right from check-in at the airport, was supposed to be at 5.45 in the morning , things started to wrong. Your staff there, which appeared to be half asleep, said they had record of our booking and neither them seemed interested in finding why. They said we must been given the wrong tickets and suggest we in touch with the main office, which of course was closed at that time in the morning. Our holiday have ended there and if the supervisor had appeared by chance and eventually sorted things out.

The flight itself, which have taken off at 7.45 but was delayed for almost the whole of the morning, was uncomfortable and the food , when at last it was served, couldn't be eaten. we landed, we found the buses which we had been promised, had long since eft. the time we reached the hotel , we were already wishing we had stayed at , but even worse was to come.


The hotel, advertised in the brochure as a luxury location, was appalling. The room was tiny and the food, my opinion , disgusting. There was , in fact, so much wrong with the place , so we collected evidence in the form of photos, which I enclose.

Needless to say, the return flight was also late and took more than six hours behind schedule. I travel very often, and I am not to such poor service. My friend and I feel there be no excuse for this and we expect you to offer us a considerable of money in compensation . If this is not forthcoming, both of will take legal action to obtain it.

Yours faithfully

Jonathan King